TeamViewer Overview & FAQ

What is TeamViewer?

TeamViewer is a fast and safe remote management tool designed to help managed IT service providers proactively monitor remote systems, client endpoints, and networks. It can monitor the health of devices for early identification of issues. It also allows us, with the users permission, to remotely login to a computer to better support staff.

Is TeamViewer safe?

TeamViewer includes encryption based on RSA private-/public key exchange and AES (256 bit) session encryption. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees full, client-to-client data protection.

Can someone use TeamViewer to access my computer?

In general, it is only possible to access your computer if you share your TeamViewer ID and the associated password with another person. Without knowing the ID and password, it is not possible for others to access your computer.

When do we use it?

On a daily basis TeamViewer is working behind the scenes for the IT Team to support Splash Staff.  We use it with IT when computers that are behind on maintenance to send updates (also known as "Patches"). We also use it to for remote login on individual computers when hands on support is needed. Please note IT Team will never remote login to your computer without your approval.