Turning off the "Focused Inbox"

When first using Outlook on your desktop your inbox will have a feature called “Focused” turned on. We want to turn this off to ensure you have visibility to ALL your emails:

1. Click on View within the top ribbon

2. Deselect the Show Focused Inbox 

3. When complete, the Focused will no longer be checked

Show Emails as Conversations (Optional)

Outlook gives you the option to organize your emails into conversations. This feature groups all emails with the same subject line into a group so that they can be viewed together.

To turn on conversation view:

1. Go to Mail in Outlook.
2. Above the list of messages, click where it says "Arrange By."
3. Click "Show as Conversations."
4. In the dialogue box that appears, select whether you want to turn on conversations just in this folder or in all folders.